Trust & support
Support & frequently asked questions
Answers to common questions, the refund policy, and how to reach support — all from this store's real information.
Frequently asked questions
Showing 201–239 of 239 questions
What exactly is the difference between the Teacher Classroom System, the Lesson Planner and the Field Trip Planner?
They cover three different teaching jobs. The Teacher Classroom System ($17) runs your class day to day: attendance with automatic percentage, a gradebook with automatic averages and status, a class summary (53 live formulas), plus 12 ready messages and 10 templates. The Lesson Planner ($10) plans teaching only: 12 filled sample lessons for the first four weeks with automatic minute totals, a 10-week term calendar with planned and delivered hours and automatic variance (25 formulas). The Field Trip Planner ($7) plans trips only: a 12-item budget with automatic line totals and per-student cost, permission and payment tracking for 15 sample students, and a 12-item safety checklist with automatic completion rate (36 formulas). Pick the one that matches the job you actually have this term.
What exactly is the difference between the Python, JavaScript and HTML & CSS courses?
All three are complete beginner-to-advanced courses with a guide plus a progress workbook, but they teach different things. Python ($13) teaches programming itself: 10 lessons, 12 exercises, 12 snippets (37 formulas) — the best first language if you have never coded. JavaScript ($27) teaches interactive websites and real programming in the browser: 10 lessons, 12 exercises, 12 snippets (38 formulas). HTML & CSS ($13) teaches page structure and design: 10 lessons from page structure to publishing a site, with runnable examples, exercises with answers and a three-page site capstone (53 formulas). If you are starting from zero, start with Python; if you already want websites, start with HTML & CSS and add JavaScript next.
What exactly is the difference between the Finance System, the Debt Payoff Planner and the Subscription Tracker?
They cover money at three widths. The Personal Finance System ($15) is the whole system: 4 sheets — monthly budget, expense tracker, debt payoff and savings goals — with live formulas, filled examples and a guide with a quick start and a fully worked month. The Debt Payoff Planner ($12) is debt only: a complete guide plus a 3-sheet workbook with live formulas and filled example rows (53 formulas) for paying debt down in order. The Subscription Tracker ($9) is subscriptions only: a complete guide plus a 3-sheet workbook with live formulas and filled example rows (37 formulas) for seeing what you pay every month. If you want one place for everything, take Finance; if debt (or subscriptions) is your one problem, take that single kit.
What exactly is the difference between the Freelancer Kit for Graphic Designers and the Photoshop course?
One runs a business, the other teaches a skill. The Freelancer Kit for Graphic Designers ($29) is business paperwork: a 20-question design brief, a revision policy template, a 3-tier logo and brand pricing template with a filled dollar example, 15 designer scripts for tricky clients, a file-delivery checklist, plus the full general Freelancer Kit (contract, invoice, proposal, 20 client scripts). The Photoshop & Graphic Design Course ($17) is learning: a complete course guide with a workbook of 10 lessons with automatic points, 12 practices with automatic pass marking, and a checklist and toolbox with 10 items (42 formulas). If you already design and need clients handled properly, take the kit; if you need to learn Photoshop first, take the course.
What exactly is the difference between the Advanced Excel course and the Finance System?
One teaches a skill, the other runs your money. The Advanced Excel & Data Analysis Course ($11) is learning: a complete course guide with a workbook covering 12 skills with automatic completion percentage, a formula practice log with 10 exercises and automatic accuracy, and an about sheet (42 formulas). The Personal Finance System ($15) is a ready tool: a 4-sheet system — monthly budget, expense tracker, debt payoff, savings goals — with live formulas, filled examples and a guide with a quick start. Take the course if you want to get good at Excel itself; take Finance if you want your budget working this week without studying first.
What exactly is the difference between the Business English course and the Applied AI for Business course?
Both are complete courses with the same workbook shape — 10 lessons with automatic points, 12 practices with automatic pass marking, and a checklist and toolbox with 10 items (42 formulas) — but the subjects are different. Business English ($5) teaches professional English for work: meetings, emails and workplace communication. Applied AI for Business ($10) teaches no-code AI use in a business: practical AI tools and workflows without coding. Take Business English if language is what holds you back at work; take Applied AI if you want to use AI tools in your business without learning to code.
I claimed the free kit. What happens next?
After you claim the free kit, the bot shows you what the full version adds and points you to it honestly. You will see the full Shop OS system — the complete workbook and all 25 DM scripts instead of the 5-script sample — and the WELCOME10 code, which gives 10% off once per user. Nothing is charged automatically and nothing is forced: you decide whether the full system is worth it after trying the sample. If you do want it, buy it from the bot and the files arrive in the same chat.
How is the free kit different from the full paid Shop OS?
The free kit is a sample; Shop OS is the complete system. The free kit gives you 5 DM scripts (price question, “too expensive”, shipping cost, delivery time, silent-customer follow-up) and a mini tracker (1 sheet, 6 example rows, 22 formulas). The full Shop OS ($29) gives you 25 ready DM scripts, a full 3-sheet workbook — orders with per-order profit, inventory with low-stock alerts, monthly profit and loss (47 live formulas) — plus a 30-day content kit and a pro section with a worked case study and seasonal campaign calendar. Try the sample first; if it helps, the full system is the same approach, complete.
Where do I find my referral link, and how do I see my referral progress?
Your referral link lives in the bot menu: open the Telegram bot and tap “Refer a friend”. The bot shows you your personal link, which looks like https://t.me/KitYarStoreBot?start=ref_ followed by your own number — share that exact link, because it is what connects your friend's first order to you. In that same menu section you can also see your referral progress: how many friends came through your link and which rewards have been issued. If the link does not show, write to support from inside the bot.
I paid with USDT and my order is still waiting. How long do the checks take, and what do I do if it seems stuck?
USDT checks run automatically and are usually quick: the bot verifies your transaction on the blockchain, and once the network confirms it, the files are sent in the chat. If your order still shows “verifying”, wait a few moments first — a check already running does not need a second one. If it stays stuck, copy your TxID (transaction hash) from your wallet or exchange history and send it again in the order, exactly as shown; if a second check also fails, send the TxID and your order code to support from inside the bot so it can be checked by hand. Your payment itself is recorded — a slow check does not mean the money is lost.
I blocked the bot (or deleted the chat). Can my files still arrive?
No — if the bot is blocked or the chat is gone, it has nowhere to send your files, because delivery happens right here in the bot chat. The fix is simple: unblock the bot (or start it again from its link), then write to support from inside the bot with your product name and order code and ask for the files to be resent. The store owner can resend files for a confirmed order, so keep your payment receipt ready. To avoid this next time, do not delete the chat until you have saved your files somewhere safe.
I started an order but did not finish paying. Will I be reminded, and how do I continue?
Yes, once. If your order is still waiting for its payment to be completed 24 hours after you started it, you get exactly one gentle reminder — no more. The reminder has a button that takes you back to that same order so you can continue the payment where you left off; you do not need to start over or buy again. If you changed your mind, you do not need to do anything at all — the reminder is the only one you will get for that order.
I received my files. Where do I start?
Start with the guide, then open the workbook. Most KitYar kits come as two files: a guide that explains the system and a spreadsheet that runs it. Read the guide first — it tells you what each sheet is for and walks you through the first real entries — then open the Excel file and replace the filled example rows with your own numbers (the formulas keep working). If your kit has only a guide file, just follow that file from the start; there is no separate workbook to open. If anything is unclear, write to support from inside the bot and mention the product name.
The Excel file has numbers already filled in. Do I keep them, or replace them with my own?
Replace them with your own — those rows are filled examples, not your data. Every workbook ships with example rows already filled so you can see how it works, and the formulas are live: when you type your own values over the examples, the totals, profits and percentages recalculate automatically. For example, the Shop OS workbook has 47 live formulas across its orders, inventory and profit sheets, all demonstrated on example rows. Keep the structure and the formulas; change only the example values to your real numbers. If a formula ever shows blank after your edit, check that you typed a number (not text) in that cell, and write to support if it still looks wrong.
There are research, article and project dossiers for 10 fields. How do I pick a field and a type?
Pick the field first, then the type — in that order. The 10 fields are Management, Accounting, Psychology, Law, Medical, Civil Engineering, Computer Science, Education, Marketing and Economics, and each field has the same three types. Then choose by what you need it for: a research dossier gives you evidence, analysis and a 90-day-style action plan for understanding a topic deeply; an article explains a topic professionally with a 12-week-style action plan; a project dossier is a runnable plan with a budget, timeline and checklist for doing something concrete. Prices differ by field and are shown on each product page, so check the exact dossier for your field before you buy. All three types are complete professional dossiers for real work.
Are the research, article and project dossiers for university study? Will they guarantee academic acceptance?
No — and we say that plainly so you buy with open eyes. These are complete professional dossiers for real work: a research dossier for understanding a topic with evidence, an article for explaining it professionally, and a project dossier for running a plan with a budget and timeline. They are written to be genuinely useful in a business or workplace, and they come with workbooks (tables, action plans and checklists with live formulas). But they are not coursework, and we do not promise academic acceptance, grades or any institutional approval — nobody honest can promise that for you. Buy one because the content helps your real work, not because of a promised outcome.
What does the Ethical Hacking & Security course actually teach? Is it about attacking systems?
No — it is defensive only, and that limit is part of the course itself. The Ethical Hacking & Security Training ($17) teaches you to protect your own accounts and devices: a complete defensive security guide in 10 lessons, with a workbook covering a learning tracker, practice log, troubleshooting and about section (50 live formulas). It contains no attack methods. If you want to make your own accounts, devices and small business safer, this is the right course; if you are looking for attack or bypass instructions, this course does not contain them and we do not sell that.
Why does the PHP guide warn about localhost and root with no password?
Because the course code is written for practice on your own computer, and it connects with localhost and the root user with no password. That combination is for local practice only, not for a real server. On a real server, never use root without a password, and never put passwords in code. So the warning is a safety teaching point, not a defect in the product: the same code that is fine for learning on your own machine would be unsafe on a real server.
What is the fastest way to get help?
It depends on your question, and picking the right path is what makes it fast. For a common question, start with the FAQ section — the answer is already there and instant. For something specific to you, like checking a payment, use the Support button inside the bot and include your product name and receipt (your TxID) so it can be checked without back-and-forth. A human replies within 24 hours at the latest. So: FAQ first for general questions, the Support button for your own order, and one message with all the details — that combination gets you the fastest real answer.
Can I switch the store language? I want to use it in English.
Yes. In the Telegram bot, use the language option in the menu and choose English — the bot confirms with “Language set to English” and everything from then on, including product names and checkout, shows in English. The site has its own language switcher with the same three languages: Persian, English and Arabic. One thing to know: in English (and Arabic) all prices are shown in dollars, with the number equal to the USDT price, and you pay in USDT (TRC20). Card payment is only for the Persian market, so as an English reader you pay by USDT only.
How do I know buying here is safe? What if the product is not what was described?
Three protections, all real. First, every product is a real file that matches its product-page description — the page lists the exact contents, and what you receive is those files. Second, USDT payments are verified automatically on the blockchain, and files are delivered in the bot chat only after payment is confirmed. Third, the refund policy is simple: if a file is technically defective, corrupted, or cannot be fixed or replaced by us, or the delivered content is materially different from the description, or delivery failed on our side, or the system charged you twice by mistake, the choice is yours — a corrected or replacement file, or a full refund. Approved refunds are processed within 3 business days. A healthy product that matches its description is not returnable just because you changed your mind, so please read the product page before buying and ask support anything first.
What are all the ways I can contact KitYar?
Three ways, depending on what suits you. The main one is the Telegram bot: open the bot and use the Support button inside it — for anything specific, like checking a payment, have your receipt ready (your TxID). You can also use the support widget on the KitYar site for common questions and help. And you can find KitYar on Instagram at kityar.store. For the fastest answer about your own order, the bot Support button is the best choice, because your order details are right there.
How do I find new products? Is there a tool that helps me choose?
Two easy ways. First, browse by category in the bot's Products section or on the site: Learning & Skills, Excel & Management, Freelancing, Programming, Shop, Teachers, Content and Career, plus the bundles. Second, use the finder in the bot menu: it asks who you are and what you need, then suggests the kits that fit — a good shortcut if the catalog feels big. We add products over time, but we do not promise a schedule or a specific upcoming product; what is in the catalog today is what you can buy today, and the finder only ever points to products that actually exist.
If I buy a product in English, do I also get the Persian and Arabic versions?
No — each language edition is a separate product with its own price and its own buy link, so buying the English edition gives you the English files. If you need another language of the same kit, buy that edition too (its link ends with that language, for example -fa or -ar). The one exception is the Everything Bundle ($149): it includes all 503 edition rows in all three languages, with exactly the same files as the individual editions. So if you genuinely need several products in several languages, compare the bundle before buying editions one by one.
I want to buy several products. How can I save money?
There are exactly three honest ways, and nothing else. First, bundles: if the products you want sit inside one bundle, the bundle price is lower than buying them one by one — for example the Instagram Shop Bundle is $39 for all 8 shop systems, and the Everything Bundle is $149 for everything. Second, WELCOME10 gives 10% off, once per user. Third, the referral system: a friend who orders through your link gets an automatic 10% discount on their first order, and you receive a one-time 15% code when their order is delivered. There is no other discount, no bulk code and no hidden sale — if anyone offers you one in our name, it is not from us.
What does KitYar actually promise me — and what does it not promise?
We promise what we control, and we are honest about the rest. We promise: real, complete files that match the product-page description; if a file is defective, corrupted or materially different, a fix or replacement, or a full refund — your choice; if delivery fails on our side, a resend or a refund; and a human reply to support messages within 24 hours at the latest. We do NOT promise: income or sales from using a product; a fixed approval time for manually reviewed orders; academic acceptance for any dossier; or any future product or release date. If a promise matters to you, check it on the product page or ask support before you buy — we answer honestly.
Can I buy a product as a gift for someone else?
There is no gifting flow in the store: files are always delivered to the buyer's own bot chat, and there is no way to send a purchase directly to another person's chat. So you have two honest options. The simplest is to ask the other person to order it from their own bot chat — then the files arrive straight to them. Or you can buy it in your own chat and forward the files you received to them yourself. Either way works; just know the store itself does not deliver to a third person, so do not pay expecting a gift delivery.
I don't have Telegram — how can I buy? What is the difference between the site and the bot? Do you have an app?
You need Telegram to buy: every purchase — choosing payment, sending proof, and file delivery — happens only inside the KitYar Telegram bot (@KitYarStoreBot); there is no other way to buy. Install Telegram for free, then open the bot from the buy link on the product card. The site (kityar.pages.dev) is the catalog and your account panel: you browse products, open the in-card sample, and, after signing in with Telegram or with a site account (username and password, no email, no phone), see your orders — but payment and delivery happen only in the bot. There is no separate KitYar app; the site and the bot are the whole store.
Exactly how much is the USDT network fee?
The store does not set the fee and there is no fixed number: the Tron network fee and any exchange withdrawal fee are set by the network or the exchange at send time and change with network congestion — the send screen of your wallet or exchange shows the fee before you confirm. The store's only rule is that the amount arriving in the store wallet must be at least the order price. If a fee makes the received amount lower, that deposit counts as a partial payment, and you complete it with another TRC20 transfer and a fresh TxID for the remainder.
How does the product finder (Which kit fits you?) work?
In the bot, tap “🧭 Which kit fits you?” on the main menu. The finder asks two questions: first “Who are you?” — Instagram seller, Freelancer, Teacher or tutor, Small business owner, Job seeker, Programmer, or Learning & skills; then “Which one fits you?”, showing suitable products for that person as buttons. Tapping a product opens its page with price, audience, files and in-card sample, and the smallest bundle containing that product is suggested there too. If you are still unsure, the free kit button is right there to try with no payment.
I lost my order code — where do I find my orders?
You do not need to memorize the code. In the bot, open “📦 My orders” on the main menu: all your orders are there with their status and details, and tapping any order opens its detail page — including the order code, amount, payment method and status. On the site, after signing in with Telegram, the account panel shows your orders too. If you have no code and cannot reach the bot, message support with the product name and your payment receipt (TxID or tracking code) and your order will be found.
My friend came through my link but got no discount — why?
The referral discount applies only when all of these hold: your friend arrived through your referral link, that order is their first order, and no other discount (such as WELCOME10) was applied to that order — only one discount sits on any order. If your friend ordered without the link, that order carries no referral discount. And your 15% code is created only after your friend's order is successfully delivered, not at order time. If all conditions were met but no discount applied, message support with your friend's username and their order code.
Someone messaged me as KitYar and asks for a password or money — what do I do?
There are only two official addresses: the Telegram bot @KitYarStoreBot and the site kityar.pages.dev. Any message, page or account other than these two is not us — even if it carries the KitYar name and logo. We never ask for your wallet recovery phrase (seed phrase), private key, card PIN, dynamic password or CVV, and we never ask you to send money to an address or card other than the one the bot shows inside that very order. Do not click the suspicious message's link, send nothing, and report it from the support button inside the bot with a screenshot of that message.
Do you issue a formal invoice? What is my proof of purchase?
No separate invoice or formal tax invoice is issued. Your proof of purchase is always available as: the order's page in “📦 My orders” in the bot and the account panel on the site (after signing in with Telegram), the file-delivery messages in that same chat, and the payment receipt you hold — the TxID for USDT or the tracking code for card-to-card. If you ever need these records somewhere, that order page plus the payment receipt are sufficient, and support can find that same order for you.
The product I want is not in the store — can I suggest it?
Yes — write from the support button inside the bot exactly which product you want and what job it is for. Your suggestion will be read and reviewed, but no promise is made that it will be built, nor any timeline for it — new products join the store only when they are complete and ready. Until then, find the closest ready product through the store categories and the finder (“🧭 Which kit fits you?”), and try the free kit with no payment.
Do you have a shopping cart? How do I buy several products at once?
There is no shopping cart; every product has its own separate order. For several products you have two ways: buy each product separately from its own page, or, if your products are inside one bundle, buy that bundle — it is far cheaper than the separate sum. Wallet credit also makes back-to-back purchases easier: at each purchase you can pay part or all of the amount from credit; that amount is reserved at once and counts as spent only after successful delivery.
How long do my purchased files stay available? Is there a download limit?
The files stay in the same Telegram chat where you received them, and you can download them again from that chat whenever you want. If you deleted the chat or lost a file, message support with the product name and, if you have it, the order code; the store owner will send the files to you again — and if only some files failed to arrive before, only those are re-sent. You can also get the free kit again at any time through the same free link.
What are the newest Learning & Skills products?
The newest Learning & Skills products include: Homemade Soap Making System ($9); Home Mushroom Growing System ($8); Violin from Zero ($7); French from Zero ($9); Camping Trip Planner ($9); Knitting from Zero ($8); Pottery from Zero ($10); Home Coffee Brewing System ($7); Motorcycle Maintenance System ($8); Swimming from Zero ($8); Home Cleaning System ($8); Handmade Jewelry Making ($8). Each product is a complete guide with an eight-week plan, a worked numeric case study, a 12-occasion calendar, and 7 common mistakes, plus a spreadsheet with 3 sheets, 12 example rows, and 26 live formulas. All are offered in Persian, English, and Arabic, and checkout completes inside the KitYar Telegram bot (@KitYarStoreBot). Global prices are in USDT (1 USDT is about $1).
What are the newest Learning & Skills products?
The newest Learning & Skills products include: Ukulele from Zero ($9); German from Zero ($9); Drums from Zero ($8); Amateur Astronomy from Zero ($9); Backyard Beekeeping from Zero ($9); Pencil Sketching from Zero ($8); Origami from Zero ($7); Magic for Beginners from Zero ($8); Sign Language for Beginners ($9); Homemade Mocktails from Zero ($8); Homemade Cheese from Zero ($9); Embroidery from Zero ($8). Each product is a complete guide with an eight-week plan, a worked numeric case study, a 12-occasion calendar, and 7 common mistakes, plus a spreadsheet with 3 sheets, 12 example rows, and 26 live formulas. All are offered in Persian, English, and Arabic, and checkout completes inside the KitYar Telegram bot (@KitYarStoreBot). Global prices are in USDT (1 USDT is about $1).
Trust & guarantees — why buying from KitYar is safe
- Written money-back guarantee
If a file is defective or does not match its product description, we will — at your choice — fix or replace it, or refund the full amount. We reply to every request within 24 hours at the latest, and refunds are processed within 3 business days at the latest. This is exactly the written refund policy published in the Support section of this site.
- Publicly verifiable USDT payments
USDT payments are checked on the public Tron blockchain; anyone can open the TxID (transaction hash) in a public explorer and see the amount and the recipient for themselves — you do not have to take our word for it.
- Check the official address
The store's only official USDT address is: TStd63ZirrxggGDWHGiX5mQezmh8yCzeVk — and the store's only official channels are this site (kityar.pages.dev) and the Telegram bot @KitYarStoreBot. Before sending, compare the address shown in the bot character by character with the address on this page.
- We never ask for sensitive information
We never ask for — and will never request — your seed phrase, private key, bank password, or card CVV/PIN. Card-to-card payment (inside Iran) is just an ordinary transfer from your own banking app; afterwards you only send the tracking code to the bot.
- Exact, verified contents
The contents of every product are listed precisely and counted on its product card — how many formulas, scripts and templates — and every file is checked before it goes on sale; you receive exactly what you see on the card.
- Free updates
If a file you bought is later fixed or updated, previous buyers of that product receive the new version free of charge; just message support with your purchase receipt.
- Real human support
Questions are answered in the bot, and we commit to replying within 24 hours at the latest; matters involving money and refunds go personally to the store owner and are reviewed by him directly.
Refund policy
KitYar products are digital files (Excel and text files). Full refund applies if: the file is technically defective, corrupted, or cannot be fixed/replaced by us; the delivered content is materially different from the product-page description; delivery failed on our side; or a duplicate/erroneous charge was made by the system. In these cases the choice is yours: a corrected/replacement file, or a full refund.
Full refund policy
KitYar products are digital files (Excel and text files). Full refund applies if: the file is technically defective, corrupted, or cannot be fixed/replaced by us; the delivered content is materially different from the product-page description; delivery failed on our side; or a duplicate/erroneous charge was made by the system. In these cases the choice is yours: a corrected/replacement file, or a full refund.
How to request: contact support via the Telegram bot with the product name, payment method, and your payment receipt (your TxID, or the card-to-card tracking code if you paid by local bank transfer) plus a short description of the problem. We reply within 24 hours at the latest, and approved refunds are processed within 3 business days: USDT refunds are sent back to the sender's address after confirming it with you, and the return transfer fee is on us; Local-currency refunds (inside Iran) are transferred back to the same card you paid from.
Not refundable: a correctly delivered product that matches its description, when the only reason is change of mind — please read the product page carefully before buying and ask support anything, we answer honestly. If you are unhappy for any reason, talk to us first; we aim to resolve every issue with a concrete solution.
Chat with our Telegram bot
Support runs through the store Telegram bot; common questions are answered in this section, and for specific matters — such as checking a payment — message support from inside the bot and have your receipt (card-to-card tracking code or TxID) ready.
KitYar on Instagram: kityar.store