Support & frequently asked questions

All checkout completes inside the KitYar Telegram bot (@KitYarStoreBot). Tap a product's “Buy in Telegram Bot” button and you land on that exact product in the bot. Buyers outside Iran pay in USDT (Tether) on the TRC20 network: the bot shows the store wallet address and the exact amount, you send the USDT and submit your transaction ID (TxID) in the chat, and the bot verifies the payment automatically on-chain — usually within a few minutes — then sends your file in the same chat. (Buyers inside Iran can instead pay by local bank transfer, confirmed by the store owner in the bot.)

Note: dollar prices and USDT amounts are the same number (1 USDT ≈ $1).

Each product has two separate market prices, and they are not currency conversions of each other. The global price is fixed in dollars ($) and buyers outside Iran pay exactly that amount in USDT (TRC20) — dollar prices and USDT amounts are the same number (1 USDT ≈ $1). Buyers inside Iran instead pay a separate, permanent regional price in local currency through a local bank transfer in the bot; that regional price is exactly the base figure shown in the store and never changes with the daily rate. The amount the Telegram bot confirms when you place your order is what you pay. Example: Handmade Products Shop System — global price $15.

Yes — the KitYar Starter Kit is free, and you get it from the store's Telegram bot: https://t.me/KitYarStoreBot?start=free_kit

It contains a guide with 5 ready-to-send DM scripts (price question, “too expensive”, shipping cost, delivery time, and silent-customer follow-up) plus a mini sales tracker spreadsheet with live formulas. The kit is a free sample of the full Shop OS system; no payment and no sign-up — the files are sent right in the bot chat.

1. On the product card, tap “Buy in Telegram Bot” to open that product in the KitYar Telegram bot.
2. In the bot, choose USDT payment; the store wallet address (TRC20 / Tron network) and the exact amount are shown.
3. From your own wallet or exchange, send exactly that amount of USDT only on the TRC20 network to that address. The network fee is on the sender, so make sure the received amount is not less than the product price.
4. After sending, send the transaction hash (TxID) to the bot in the chat.
5. The bot automatically checks the transaction on the blockchain; if everything is correct, your file is sent to you in the same chat.

Note: dollar prices and USDT amounts are the same number (1 USDT ≈ $1).

A TxID is the unique ID of a blockchain transaction — a long string of letters and numbers. After sending USDT, you can find it in your wallet's transaction history (for example in Trust Wallet) or on your exchange receipt, labeled "Transaction Hash" or "TxID". Copy it and send it to the bot in the Telegram chat.

Your file is delivered in the Telegram bot chat, right after your payment is verified: for USDT, after the bot's automated on-chain check passes (the network usually needs a few minutes to confirm a transaction); for card-to-card payments inside Iran, after the store owner confirms your transfer. Download the file when it arrives and keep it somewhere safe; your purchase also stays listed under “My orders” in the bot.

Give it a few minutes first: on-chain confirmation can take a little time, and card-to-card payments wait for the store owner's confirmation. Keep your payment receipt (your TxID, or the card-to-card tracking code). If the file still doesn't arrive, message support from inside the bot and send the receipt; we will check and either send you the file or act according to the refund policy. Your money will not be left without a product.

Products come in two formats:

• xlsx (Excel): opens with Microsoft Excel, Google Sheets (free, online), and LibreOffice (free).
• md (Markdown text): opens with any text editor such as Windows Notepad, and looks neater in apps like Obsidian or Notion.

They also open on mobile with spreadsheet/text apps. Each product page clearly lists the formats of its files.

Every product is sold in three language editions: Persian, English and Arabic. The edition you buy contains the guide and the workbook in that same language. Each product page states exactly which files are included and with what contents (for example, the number of Excel sheets, templates, and scripts). Please read the description fully before buying, and if anything is unclear, ask support — we answer precisely.

The products are ready-made files and systems: templates, formula-ready Excel files, scripts, and checklists. They do not include personal consulting, doing the work for you, building custom files, or managing your business. Contract templates are not legal advice, as stated inside the files themselves. Our support covers the product itself and its delivery.

USDT must be sent only on the TRC20 (Tron) network to the address shown in the bot. If you send it on another network (such as ERC20 or BEP20), the funds do not reach our Tron wallet, we have no access to them, and unfortunately we cannot return them; the bot's automatic check will not be able to find or verify that transaction. So before sending, always set the network to TRC20 and compare the first and last characters of the address. If you are unsure, ask support before sending.

The automatic check verifies several things, and verification fails if any one of them is wrong:

• The transaction is not yet confirmed on the network (wait a few minutes and try again).
• The received amount is less than the product price (for example, after fees).
• The TxID was entered incorrectly.
• This TxID was already used for another purchase (each receipt is valid for one purchase only).
• The network or destination address does not match the store's address.

If everything looks right and it still fails, send the TxID to support and we will check it manually.

In short: if a file is technically defective, corrupted, or materially different from its product-page description, we either fix/replace it or refund the full amount. If delivery failed on our side, we either resend the file or refund you. A product that was delivered correctly and matches its description cannot be refunded for change of mind. Read the full text on the Refund Policy page. To request a refund, contact support with your order details; we reply within 24 hours at the latest.

Message us through the support button/link on the site. The automatic assistant answers common questions instantly; specific matters (such as checking a payment or a refund request) are reviewed by a human and answered within 24 hours at the latest. To speed things up, include the product name and your payment receipt (tracking code or TxID) in your first message.

For USDT payments, we only display the store's public wallet address — you pay from your own wallet, and we never ask for anyone's seed phrase or private key; if anyone asks you for those, it is not us. Card-to-card payments (inside Iran) are made by you inside your own banking app: your card details (PIN, CVV2, one-time codes) never reach us and we never ask for them — the card number shown in the bot is receive-only, for paying the store.

No. KitYar products are ready-made tools and systems (templates, Excel files, scripts, and checklists) that save you time and work. Financial results depend on your own effort, market, and circumstances, and we make no promise about income or sales volume. If you see such a promise attributed to this store anywhere, it is not from us.

The Freelancer Kit for Photographers is a pricing, booking, shot-list and selling system for freelance photographers: a full guide with a transparent pricing method, three sample packages, wedding (20 shots), portrait (12 shots) and product (10 shots) shot lists, 15 ready DM scripts, a short contract template and a delivery checklist, plus an Excel workbook with 3 sheets and 58 live formulas. Global price: $17. Buy in the bot: https://t.me/KitYarStoreBot?start=buy_photographer-en

The Freelancer Kit for Video Editors is a complete guide plus a workbook: per-project and per-minute pricing, a client intake form and deposit-based booking system, project and delivery checklists, a revision policy with 2 rounds included, and 15 ready DM scripts for winning clients. The workbook has 3 sheets with live formulas covering 12 sample projects, 12 sample bookings, and extra-revision fees. Price: $17. Buy: https://t.me/KitYarStoreBot?start=buy_video-editor-en

The KitYar Gym Management System is a ready-made package for running a gym day to day: a complete English guide and a spreadsheet with 3 sheets, 20 sample members, 23 sample payments, 30 sample attendance records, an 8-class table and 154 live formulas covering member profiles, membership plans, payment tracking, attendance, renewals and expiry alerts, and trainer and class notes. Price: $17. Buy: https://t.me/KitYarStoreBot?start=buy_gym-en

The Auto Repair Shop System is a ready-made spreadsheet for auto repair shops: a Customers sheet with 12 sample customers and vehicles, a Repair Jobs sheet with 12 sample jobs including status, parts cost and labor, and a Parts & Invoices sheet with 12 sample parts, 12 sample invoices and an 11-indicator dashboard — 143 live formulas in total that automatically calculate labor cost, 10% tax, job totals, balances and reorder alerts. Price: $13. Buy: https://t.me/KitYarStoreBot?start=buy_auto-repair-en

The Pet Shop System is a ready-to-use tool for running a pet shop day to day: a full English guide (160 lines) and a workbook with 3 sheets — Inventory & Sales with 20 sample products, Suppliers & Orders with 15 orders and 8 suppliers, and Customers, Pets & Reminders with 15 customers and pets — with 181 live formulas that automatically calculate sales amounts, profit, profit margin, stock value, order delay days, and reminder status. Price: $14. Buy here: https://t.me/KitYarStoreBot?start=buy_pet-shop-en — Website: https://kityar.pages.dev

The Kindergarten Management System is a ready-to-use Excel toolkit for kindergarten, preschool and daycare managers: profiles for 15 sample children with guardian and emergency contacts, a weekly attendance table with present/absent/late codes, 12 daily parent reports with activities and meal notes, and monthly billing with automatic balances due — 3 sheets with 85 live formulas plus a complete English guide. Price: $17. Buy: https://t.me/KitYarStoreBot?start=buy_kindergarten-en

The KitYar Travel Budget Planner is a complete guide plus an Excel workbook with 3 sheets and 92 live formulas: a 12-category trip budget, a daily expense log with an 8-currency conversion table, a per-day itinerary cost plan and a 12-item packing checklist, with a ready-made 5-day trip example. Price: $10. Buy: https://t.me/KitYarStoreBot?start=buy_travel-budget-en

The KitYar Florist System is a complete guide plus a practical spreadsheet: the guide covers orders by occasion, delivery scheduling, seasonal pricing, stock and waste tracking, and a customer occasions calendar, and the spreadsheet has 3 sheets and 98 live formulas, including 15 sample orders, 15 stock lines, a 19-indicator dashboard, a seasonal pricing table, and a 6-occasion calendar. Price: $14. Buy: https://t.me/KitYarStoreBot?start=buy_florist-en — Site: https://kityar.pages.dev

The Small Bookstore System is a ready-made package for running a small bookstore: a complete English user guide (161 lines) and a workbook with 3 sheets (Inventory, Sales, Suppliers & Purchases), 242 live formulas, 20 example books, 20 example sales invoices, 5 suppliers and 8 example purchases; current stock, Reorder now and Out of stock alerts, the bestsellers table and profit per sale are calculated automatically. Price: $12. Buy here: https://t.me/KitYarStoreBot?start=buy_bookstore-en

The Freelancer Kit for Voice-Over Artists is a complete pricing guide per finished minute, per word, per project, and per finished hour, with a 10-job-type rate card, voice usage-rights multipliers, a clear revision policy, a 60 to 90 second demo-reel guide, a client booking flow, and 15 ready-to-adapt direct-message scripts, plus a workbook with 3 sheets and 119 live formulas (price calculator, 12-sample bookings tracker, and rate card). Price: $16. Buy from the bot: https://t.me/KitYarStoreBot?start=buy_voice-over-en — Site: https://kityar.pages.dev

The Small Pharmacy System is a ready-made management tool for a small pharmacy. It includes a 190-line guide and an Excel workbook with 3 sheets: Inventory with 20 sample items, Sales with 15 sample invoices, and Purchases with 12 sample purchases and a directory of 3 suppliers. It manages stock, expiry dates with alerts, sales, supplier purchases and reorder alerts, and it provides no medical advice or treatment guidance. Price: $10. Buy here: https://t.me/KitYarStoreBot?start=buy_pharmacy-en

The KitYar Mobile Repair Shop System is a ready package for running a phone and tablet repair shop: a complete guide plus an Excel workbook with 3 sheets, 15 fully filled sample jobs, 18 parts with stock and reorder alerts, a dashboard with 18 live indicators and a sample invoice, with 145 live formulas. Price: $8. Buy: https://t.me/KitYarStoreBot?start=buy_mobile-repair-en

Buying takes four steps, and all of it happens inside the KitYar Telegram bot:

1. On the site https://kityar.pages.dev, pick a product and tap its “Buy in Telegram Bot” button to land on that exact product in the bot.
2. In the bot, open the same product and choose a payment method: buyers outside Iran pay in USDT (TRC20 network); buyers inside Iran can also pay by card-to-card transfer.
3. Pay exactly the amount and details the bot shows, and send the receipt in the same chat (for USDT: the TxID; for card-to-card: the tracking code or a receipt photo).
4. After your payment is verified, the files are sent to you in the same bot chat. The bot is here: https://t.me/KitYarStoreBot

Note: dollar prices and USDT amounts are the same number (1 USDT ≈ $1).

Single products cost between $4 and $32. The cheapest single product is the Complete Research Dossier: Contract Essentials for Small Businesses at $4. The most expensive single product is the Freelancer Kit for Developers at $32. Bundles are priced separately: the Instagram Shop Bundle and the Freelancer Bundle are $39 each, and the Everything Bundle is $149. The exact amount for your order is always the amount the bot confirms when you place the order, and that amount stays fixed for that order.

Yes. If you do not send the full amount at once, each verified transfer counts toward the same order and they add up until the expected amount is reached. Send the TxID of each transfer in the bot chat; the bot will tell you exactly how much is still missing. Each TxID is valid only once, for one order, and cannot be reused. Important: every part must be sent only on the TRC20 network, to the same address the bot showed you.

If the received amount is less than the order's expected amount, the payment is not complete: that transfer is recorded as a partial payment on the order, and you only need to send the difference in another transfer (on the TRC20 network) and submit the new TxID to complete the order. If the received amount is more than the expected amount, the order completes and delivery happens, but the excess is NOT automatically added to your wallet; the bot will honestly tell you how much you overpaid, and you should message support so the store owner can decide what happens to the excess.

Check these in order: 1) Wait a few minutes for the transaction to confirm on the network, then try again. 2) Copy the TxID completely, with no extra spaces, straight from your wallet history or exchange receipt — one missing character is enough for it not to be found. 3) Make sure the transfer was only on the TRC20 network and to the exact wallet address the bot showed. 4) Make sure you have not already used this TxID for another purchase; each TxID is valid only once. If all of that is correct and it still fails, send the TxID plus the product name to support for a manual check. Until a payment is verified, no file is sent.

Before sending, compare the destination address character by character with the address the bot showed you; matching only the first and last few characters helps, but it is not enough. If you send USDT to an address other than the store's, the amount never reaches our wallet and we have no access to it, so we cannot find it, verify it, or return it. This is different from the wrong network, but the result is similar: in both cases the money never reaches us. If you are unsure before sending, ask support first — after sending, there is nothing we can do.

Card-to-card is the payment method for buyers inside Iran. The steps are:

1. In the bot, open the product and choose the card-to-card payment option.
2. The bot gives you the store's card number, a unique amount and an order code. A unique amount is the product price plus a small random figure (between 100 and 999) that belongs only to your order, so your payment can be told apart from everyone else's.
3. Transfer exactly that unique amount — no less, no more, and do not round it — from your own banking app.
4. Send the tracking code or a receipt photo in the same chat so the order enters the store owner's review queue. A card-to-card payment is never verified automatically; only the store owner approves it.

After completing the transfer in your own banking app, send the transfer tracking code (or a receipt photo) in the same bot chat. If the bot shows an “I paid” button, tap it too, so your order is correctly placed in the store owner's review queue. Include the product name and order code in your message so the review is faster. After that, you do not need to send the same receipt again; just wait for the approval message. Security reminder: we never ask for your card password, dynamic code or CVV — the tracking code or receipt photo is all we need.

A card-to-card payment is final only when the store owner personally approves it, and it is never auto-approved — so some waiting is normal. If about 12 hours pass after you submitted your receipt and it is still unapproved, the bot will message you that your order is “still in review” and will also send a reminder to the store owner. If about 48 hours pass, only the holds on that order are released: any wallet credit and discount code reserved on it become usable on another order. This is NOT a cancellation of the order and NOT an automatic refund, and the order stays open so the owner can still approve it later at its original amount and price.

Files are sent directly in the same Telegram bot chat; delivery is not by email and not by a separate download link. For USDT, delivery happens right after the automated on-chain check passes (usually a few minutes); for card-to-card, right after the store owner approves the payment. As soon as the files arrive, download them and keep them somewhere safe. Your purchase also stays listed under “My orders” in the bot, so you always know what you bought.

Yes. If you deleted a purchased file or cannot find it in the chat, message support from the support button in the same bot and write the product name and, if you have it, the order code. The store owner will send the files to you again; if only some files failed to arrive last time, only those missing files are resent, so you do not get duplicates. The free kit is the exception: you can get the KitYar Starter Kit again any time with the same free link: https://t.me/KitYarStoreBot?start=free_kit

The KitYar Starter Kit is free, and it is a free sample of the full Shop OS system. It contains a guide with 5 ready-to-send DM scripts (price question, “too expensive”, shipping cost, delivery time, and silent-customer follow-up) plus a mini sales tracker spreadsheet with live formulas. No payment and no sign-up are needed: just open this link in Telegram: https://t.me/KitYarStoreBot?start=free_kit and the files are sent to you in the same bot chat. If you delete the kit, you can get it again any time with the same link.

The wallet is your in-store credit, and it can only be spent on purchases in this store. Wallet credit is spend-only: it can never be withdrawn, transferred to another person, or converted to cash. There are two separate balances: a USDT balance and a local-currency balance for the Iranian market; each one is used only for payments in its own currency. You can see your balance in the bot's wallet section (and, if you sign in on the site, in the account section).

The minimum wallet top-up is 5 USDT. A USDT top-up is checked like a USDT purchase: you send USDT only on the TRC20 network and submit the TxID, and once it is verified automatically it is added to your balance. A card top-up (Iranian market only) works like a card-to-card purchase and is added only when the store owner confirms it. At checkout, if you have credit you can pay part or all of the amount from your wallet: that amount is reserved right away, it counts as spent only after the file is successfully delivered, and if the order is cancelled or the owner rejects it, the reserved credit returns to your wallet.

Note: dollar prices and USDT amounts are the same number (1 USDT ≈ $1).

WELCOME10 is a 10% discount code that each user can use only once. When placing an order, enter the code in the bot and 10% is taken off the order amount. Discounts never stack: only one discount applies to each order (either a code or a referral discount), and the first one applied stays. A code is not finished by being used: it is first “reserved” on your order, and it is only “consumed” when the file is successfully delivered; if the order is cancelled or the owner rejects it, the reservation is released and you can use the code on another order.

In the bot's referral section you get your own personal referral link to send to friends. When a friend arrives through your link and their first order is successfully delivered, two things happen: 1) Your friend automatically gets 10% off that very first order. 2) You receive a one-time 15% discount code in the format KYR-XXXXXX, which only you can use, and only once. Referral discounts follow the same lifecycle as other discounts: reserved first, consumed only on successful delivery, and never combined with another code.

A discount has three stages: “reserved” when the code is applied to an open order — while that order is open, the same discount cannot be taken by another order. “Consumed” only when the file is successfully delivered — so a discount on an unpaid order has not been consumed. “Released” on every unpaid exit: you cancel the order, the owner rejects it, or about 48 hours pass on a card-to-card order awaiting approval. There is one exception: if an order fails after a real payment was completed (a verified TxID, or a card order the owner already approved once), the discount counts as consumed, because a real payment was made.

The bot tells you the exact reason; the most common ones are: “invalid” means the code was mistyped or no such code exists — enter the code in capital letters with no extra spaces. “Already used” means WELCOME10 or your one-time code was already consumed on a delivered order and cannot be used again. “Reserved” means the same discount is reserved on another still-open order of yours; finish or cancel that order first to free the reservation. “Not yours” means the one-time referral code belongs to someone else, and only that person can use it.

In the current catalog, files come in only two formats: xlsx (Excel spreadsheets) and md (Markdown text files). There are no PDF or zip files in the products; if a product page shows nothing but these two formats, that is correct. An xlsx file opens in Microsoft Excel, in Google Sheets (free, online) and in LibreOffice (free). An md file opens in any text editor (such as Windows Notepad) and looks tidier in apps like Obsidian or Notion. On mobile they open in spreadsheet and text-viewer apps too. The spreadsheet formulas are live: when you enter your own numbers, the calculations run automatically.

Try these first: 1) Make sure the download finished completely and was not cut off; re-download the file if needed. 2) Open the file in a different app (for example, if a mobile app fails, try Excel or LibreOffice on a computer). 3) Make sure your app is up to date and you have enough free space to open the file. If it still will not open or its formulas do not work, message support with the product name and the app you tried. If the file itself is faulty and cannot be fixed, then under the refund policy you get either a healthy replacement or a full refund.

Each language edition is a separate product: the guide and the spreadsheet of the Persian edition are in Persian, the English edition in English, and the Arabic edition in Arabic. So when buying, make sure you pick the language edition you actually want; the file of another edition does not automatically turn into your language. There is also one payment difference: the English and Arabic editions can only be bought with USDT — they have no card-to-card option, even for Persian-speaking users. The Persian editions offer both prices: the global dollar price and the special Iranian-market price.

There are three bundles that give you all the files of several products at once, with no need to buy them one by one:

• Instagram Shop Bundle — all 8 shop kits, Persian edition, 17 files: $39.
• Freelancer Bundle — all 10 freelancer kits, Persian edition, 19 files: $39.
• Everything Bundle — all the store's products in all three language editions, 978 files: $149. A bundle cannot be split: you cannot buy only part of it or swap one member for another product; the files inside a bundle are exactly the same files as the single editions.